Learn community pharmacy in the community pharmacy handbook pdf and develop a better understanding of community pharmacy practices.
With the introduction of the new contractual framework for community pharmacy, there are now many opportunities for pharmacists to engage in new ways of working. This clear and precise community pharmacy handbook pdf guide aims to answer practical questions such as: How do I manage my own professional development? What is the best way of training my support staff? How do I motivate the pharmacy team? What are the practical issues in setting up an MUR service? How do I offer a medicines management service to residential care homes? How do I work effectively with the primary care team? How do I promote the value of pharmacy services?
Table of Contents
1 Continuing professional development 1 The CPD concept 2 CPD and clinical governance 4 CPD – getting started 5 Personal development planning 18
2 Management skills in the pharmacy 29 Time management 31 Motivating your team 39 Management of meetings 42 Performance management 44 Teamwork and communication 45 Information management 48 Management style 51
3 Training and development of the pharmacy team 59 Pharmacy support team 59 Training needs analysis 63 Training methods in the pharmacy 66 Coaching skills 75 Evaluation of training 78
4 Contractual framework for community pharmacy 87 Contract overview 88 Essential services 90 Standard operating procedures 104 Monitoring the contract 108 Support for people with disabilities 109 Community pharmacy contract for Scotland 112
5 Medicines use review 121 Accreditation 122 Planning the MUR service 125 Conducting a MUR 129 Practical solutions to patient problems 133 Summary 135
6 Offering enhanced services 144 Commissioning of services 144 Practical guidance on delivering enhanced services 147
7 Supplying medication 181 Dispensary design and workflow 181 Patient medication records 189 Accredited checking technician 190 Dispensing errors 192 Electronic transmission of prescriptions 197 Managing customer complaints about NHS services 198 Patient group directions 200 Pharmacists as prescribers 202
8 Responding to symptoms 210 Presentation of symptoms 212 Making a differential diagnosis 214 Communication skills in the pharmacy 218 Effective use of support staff 221 Specific product requests 224 Evidence-based recommendation 224Monitoring of symptoms 227 Audit – responding to symptoms 228
9 Multidisciplinary working 235 Relationships with general practice 237 Medicines management 237 Making a business case for a new service 242 Negotiation skills 244 Working with hospital pharmacists – discharge schemes 246 Working with specific patient groups 247 The way forward 251 Answers 259 Appendix 1 Example of a medicines use review form 273 Index 278